Cancellation Policy

This Return/Cancellation Policy is applicable for any purchase made on this website. Please refer to this document before applying for a return or cancellation on your order.

Order dispatch information:
All orders will be attempted to be dispatched at the earliest availability of a delivery cycle. As soon as the order is dispatched, an email will be sent to the customer informing them of their order being dispatched.

Return and refund policy:
An order once placed cannot be returned or refunded. However, in the case of a manufacturing defect Kidvento will replace your kit for no additional charge. To raise an exchange request send an email to talktous@kidvento.com. The support team will provide information on how to return the product. On confirmation of a defective kit, a new kit will be dispatched.

Cancellation policy:
An order once placed can be cancelled before it is dispatched. An email raising a ticket for the cancellation of an order will be entertained and processed so long as the ticket is raised before the product is dispatched. Once the product is dispatched, no cancellation request will be entertained.

All prices mentioned on the website are inclusive of all taxes.

 

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